About Us

StudioCrafts specializes in distinctive, Canadian-made giftware, promotional items and other unique products for corporate gift giving, recognition programs, conferences, tradeshows, marketing & sales initiatives, and other special events.

We actively maintain a wide network of artists, craftspeople, quality manufacturers and food producers who:

• create distinctive, fine quality products
• present unique alternatives to traditional gifts of flowers, fruit and certificates
• offer customized designs and/or branding services
  
• are able to complete and ship orders in a professional manner — on time and on budget!

How our service benefits you...

• Original gifts create lasting positive impressions
• Recipients appreciate the effort in gifts specifically chosen for the occasion
• Save time, effort and money through one-stop sourcing
• Free yourself from stress and worry with our reliable, personalized service
• Readily access and commission custom products
• Work with friendly, helpful people who care about achieving your goals as much as you do!
  

We strive to provide the highest level of quality and service to ensure that the products you purchase will surpass your expectations!

We guarantee that your order will be free of defects or damage and that the imprint, if applicable, will be as per your approved proof or we will replace or issue you a refund for any substandard items.

Before Ordering
If you have any questions about an item you wish to purchase, please don't hesitate to ask. While handcrafted, artisan-produced and custom printed merchandise will be as similar to the photograph & description as possible, you can expect to see some slight variation in the product you receive - a natural characteristic of handcrafted work that makes each piece a one-of-a-kind treasure!

We will be happy to answer any questions you might have to clear up uncertainties before the item is ordered. We can also help to arrange a sample for you to verify your product choice before placing an order for the full quantity.

Returns

To request a return authorization and shipping instructions, please call or e-mail StudioCrafts. Please note that unless we have made a mistake in fulfilling the order or the product was damaged in transit, shipping costs are not refundable. Custom ordered or imprinted products cannot be returned.

It is important that you retain the original packing materials and container so you can pack the goods properly for their return voyage. For your peace of mind, we suggest that you insure the item in case of loss or breakage.

Your money refunded
Upon receiving an item back from you in its original, saleable condition, we will exchange the item or reimburse the full purchase price as you wish.

Product Damaged in Transit
If your package appears damaged, or if upon opening it you find the product damaged, call us immediately.

Make a note of the apparent damage on the waybill when signing for the delivery. Whenever possible, we recommend you open the package in front of the courier.

Please do not discard the packaging materials. When you contact us, we will discuss a replacement, refund or credit - your choice.

To reach us:

• Phone:
  613-733-5851
  Monday-Friday 9:00a.m. to 5:00p.m. (EST)
  
  
• E-mail:
  corporategifts@studiocrafts.com
  
  
• Fax:
  613-733-0815
  
  
• Mail:
  StudioCrafts
  503 Kochar Drive
  Ottawa, ON K2C 4G9